Going live on Ridgeline is the first step in the journey. We have built a robust customer service function to support our customers in perpetuity.
Each member of Ridgeline’s customer support and account management team is guided by a simple mantra: “Make our customers incredibly successful.” We are empowered to advocate for our customers to ensure your firm’s success with Ridgeline at every step.
Customers can contact Product Support & Customer Service 24/7/365 via our Zendesk ticketing system.
Ridgeline provides our customers with Account Managers focused on your long-term success. Our Account Managers build connections with your team, understand the history, nuances, and particulars of your business, and provide guidance and best practices to ensure you’re achieving your objectives.
With Ridgeline, there is no renewal rigmarole. There is complete pricing and product transparency. We want you to love working with our account management and customer success teams and see us as your long-term partner.