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Customer Support
We Measure Our Success by Yours
Going live on Ridgeline is the first step in the journey. We have built a robust customer service function to support our customers in perpetuity.
Each member of Ridgeline’s customer support and account management team is guided by a simple mantra: “Make our customers incredibly successful.” We are empowered to advocate for our customers to ensure your firm’s success with Ridgeline at every step.
Ticketing System
Customers can contact Product Support & Customer Service 24/7/365 via our Zendesk ticketing system.
- Real-time, agent-staffed "live chat" and ticketing system via Zendesk that tracks all customer requests and manages correspondence
- Auto-routing of customer and product issues based on the topic or area to the appropriate analyst
- Auto-escalation based on the customer’s selection of severity level for response times within minutes on high-priority issues
- Automatic ticket confirmation email with a tracking number for future reference
- A Support Portal to view, manage, and comment on all of your tickets
Product Support
- Product troubleshooting
- Integration troubleshooting
- Trade execution support
- System availability
- Enhancement requests
- Product bug fixes automatically pushed to all customers
Customer Service
- Invoice and payment questions
- Tenant access, creation, copying, deleting
- Login assistance
- Account updates
- General inquiries
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Win with Ridgeline AI
Discover how Ridgeline’s AI platform empowers your investment strategies with real-time intelligence, automation, and actionable insights.
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Request a Demo
Contact our team today for a demo, to answer any questions, and to learn more about how one unified platform can revolutionize how your firm operates.
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